1. What happens after placing an order?
After completing the checkout process, a “Thank you” page will appear, displaying your online order confirmation number. This number confirms that your order was placed successfully. We will email you a copy of this online order receipt within one hour.
Once your order has been processed at Bear happy toy, we will send you a second email with your order number and order details. If there are any problems with your order, one of our customer service staff will contact you by phone or email.
2. What if I don’t receive an order confirmation via email?
You should receive a copy of your online order confirmation via email within one hour of placing your order. You will also receive an email with your order details within 24 hours of placing your order.
3. Can I change the delivery address?
We may change the delivery address as long as your order has not been shipped.
4. Is it safe to use my credit card online?
Yes. We encrypt all your personal information, including your credit card number, when it is sent over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, a blue bar will appear at the top of the browser window and a solid key or padlock icon will appear in the bottom right corner of the window. This indicates that the transaction is secure.
5. What credit cards are accepted?
loveeterna accepts a variety of credit cards, including American Express, Discover Card, MasterCard and VISA.
6. When will my credit card be charged?
We will obtain authorization for credit card charges when we process your order. Authorization usually occurs within 24 hours of you placing your order. Your credit card will be charged when your order is shipped (please note that when you place an order using PayPal, your payment will be processed at the time of purchase). You will not be charged for backordered items until they are available to ship. If we are unable to secure authorization, you will be contacted by a loveeterna customer service specialist.
7. How do I check?
Once you have added all the items you want to order to your shopping cart, click the “checkout” button at the top of the shopping cart page and follow the instructions.
8. Why am I having trouble placing orders?
To place orders on our website, you need an SSL-compatible browser and your browser preferences must be set to accept “cookies”. For best results, we recommend using Google Chrome, Microsoft Edge, or Mozilla Firefox if you’re visiting from a PC or Android. On Mac devices, the Safari browser works best. Click on each of the browser names if you want to download the latest versions of them.
9. Why is my cart empty?
You may not have selected a quantity for the item you want to order. On the product page, select the product or products you wish to purchase, enter the quantity you wish to order and click the “Add to Cart” button at the top of the page. This should add the selected products to your cart.
If your product is still not appearing in the cart, your browser may not be configured to accept “cookies”. Our website uses cookies to track the items in your shopping cart. We do not include personal or billing information in these cookies, so there is no security risk by accepting them. You can change your browser’s option to accept cookies by selecting your browser’s preferences menu.
10. Can I apply more than one coupon to my order?
We only accept one coupon code per order. Please see the specific promotion disclaimer to review the full list of exclusions and terms for that offer; however, unless otherwise stated, offers cannot be combined.
*Coupons and promotional codes purchased through third-party websites or external channels not approved by loveeterna may not be redeemable, as these offers may be expired, cannot be accumulated or are invalid. Sign up for email alerts or check our website for the most up-to-date information about discounts, sales events and special offers.
11. What does “sold out” mean?
Items that are currently unavailable for shipping are called “out of stock.” You can still place an order for an out-of-stock item and it will be shipped to you as soon as it becomes available. (Expected availability dates are listed with out-of-stock items – remember these are estimated arrival dates at our warehouse.) You will not be charged for an out-of-stock item until the item ships from our warehouse.